Programs & Services

HMIS

The Homeless Management Information System is a client and service data management tool assisting homeless service organizations.

HMIS Resources

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HMIS Brochure

LSNDC Policies and Standard Operating Procedures

This document details the policies and standard operating procedures that govern the operation of the Louisiana Services Network Management Information System. It defines the roles and responsibilities of the Louisiana Services Network Data Consortium (LSNDC), the LSNDC System administrators, participating agencies, and Users accessing LSNDC System data. It includes important information on the way the LSNDC System data is secured and protected.

Every Agency and User accessing the LSNDC system is required to read and understand these Standard Operating Procedures. A signed copy must be on file with the Agency as well as being forwarded to the Regional LSNDC System Administrator prior to activation of the Agency.

The attached Data Quality Plan establishes the policies and guidance for users of the LSNDC system to ensure that client data is entered accurately and in a timely manner.  Every agency and user accessing the LNSDC system is required to read and understand the Data Quality Plan.

LA-507 HMIS Governance Charter

This document establishes a governance structure and defines key organizational elements of the HMIS at a regional level.  The charter describes how the regional HMIS will be governed in order to enusre integrity, accountability, relevance, effectiveness,sustainability, and impact.

ResourcePoint Form

Form used to gather information regarding programs and resources.  Completion of this form ensures that HMIS has accurate information, including eligibility, hours of operation, contact information, etc.

LSNDC Agency Partner Agreement

This document provides the terms of the agreement between the LSNDC, the Regional LSNDC Lead Agency, and the Participating Agency regarding the use and management of the LSNDC system. This agreement includes data sharing and confidentiality guidelines.

Every Agency is required to execute this document in order to gain access to the LSNDC system. A signed copy must be on file with the Agency as well as being forwarded to the Regional LSNDC System Administrator prior to activation of the Agency.

LSNDC User Agreement

This document provides the terms and conditions under which the User shall utilize the LSNDC system. This agreement includes policies, code of ethics, and responsibility statements. Any User proven to be in non-compliance of these terms will be immediately terminated from entry processing by the Regional LSNDC System Administrator.

Every User is required to execute this document in order to gain access to the LSNDC system. A signed copy must be on file with the Agency as well as being forwarded to the Regional LSNDC System Administrator prior to activation of the User ID.

LSNDC Public Notice of Privacy Policy

Provides written posting of the Privacy Policy of LSNDC and the Agency. This document is to be posted near every Client intake location and lobby.

Every Agency is required to post this document in all lobby and intake locations in plain view of all Clients accessing services.

LSNDC Privacy Notice

Provides written documentation to the Client identifying why and how their information is shared within the LSNDC system and also provides instructions on action steps should they feel their data is being misused by an Agency or their agent. Document is not signed by either the Agency or the Client. Agency maintains information in the Client case file that the Privacy Notice was provided to the Client.

Agencies are required to provide a copy of the Privacy Notice to any Client entering their program, whenever the document is requested.  It is the responsibility of the Agency to ensure that the Client understands his/her rights and privileges as it relates to the protection requirements of the data he/she shares through the LSNDC system.

General Release of Information (General ROI)

Provides written documentation identifying the release of information agreements between the Agency and the Client specifically as it relates to LSNDC system entry. Once executed, the Agency maintains the signed document in the Client case file.

Every Agency utilizing the LSNDC system is required to have a current ROI for every client receiving services.

LSNDC Consent for the Release of Confidential Information (Confidential ROI)

Provides written documentation identifying the agreement between the Agency and the Client concerning the release to provide or obtain confidential and privileged information for a specified purpose and time frame. If executed, the Agency maintains the signed document in the Client case file.

Agencies utilizing the LSNDC system are required to execute this document for every client as it relates to physical, mental, substance abuse, HIV, psychotherapy, foster care, and sexually transmitted diseases. This document is supplemental to the General ROI and should only be used when information relating to any of these conditions is to be shared through the LSNDC system.

*LSNDC Domestic Violence Release of Information (DV ROI)

Provides written documentation identifying the agreement between the Agency and the Client concerning the release to provide or obtain confidential and privileged information as it relates specifically for domestic violence issues. If executed, the Agency maintains the signed document in the Client case file.

Agencies utilizing the LSNDC system that are not primarily domestic violence service providers, but who service this population are required to execute this document for every client relating to this condition.

LSNDC Client Grievance Form

This document provides a method for a Client to file a grievance in the event they believe their privacy rights have been violated through the use of the LSNDC system.

Every Agency is required to have this document available in the event that a client wishes to file a grievance against any agency regarding the privacy of their information within the LSNDC system.


*Agencies that serve exclusively or primarily victims of Domestic Violence are statutorily excluded from entering client data into an HMIS by HUD.  These service providers must maintain a data management tool of equal functionality.